Things to know when shopping with bugzbagz

Returns & Refunds

At bugzbagz, we promise our products will be as impressive as they appear on our website.  Customer satisfaction is important to us, so if you received your bag damaged within 30 days of receiving it, we’ll be happy for you to return the item reply paid for either a replacement item or a refund.  We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.  If you wish to return an item, please email for instructions on how to proceed, including details of our reply paid address.  Typically refunds take up to 2 weeks to be processed once product have been received.

Customers will not be eligible for a refund or replacement of personalised or customised products :

  • where errors occur from a typing error you may have made on the internet;
  • for defaults that are the result of ordinary wear and tear or abnormal use;
  • or if you have changed your mind

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different.  So please ensure spelling is checked before an order is completed.

Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.


Peninsular Malaysia
Price: RM7.00
Estimated delivery: 7-9 Business Days

Sabah, Sarawak & Labuan
Price: RM16.00
Estimated delivery: 9-12 Business Days

Price: RM25.00
Estimated delivery: 9-12 Business Days

For every purchase, we will send an email to inform you about your ID and tracking number after handling your purchased items to our courier partner.  Please check your email in ‘inbox, junk, spam’.

Now available in-store at:

  • Alice Smith Primary School Uniform Shop
  • Mont Kiara International School Uniform Shop

All orders received and support requests will be processed during Business Hours.

All orders received and support requests outside Business Hours will be processed on the Next Business Day

Established on 16 December, 2020.

It’s simple, really.

Our payment partner collects your details to process your payment. Their privacy policy can be found here.

We collect your details to complete your order, and to provide support, when you request it. While your details are retained by our ordering system, we will only use your information for these purposes.

That’s it!

If we should need to collect and/or use your information for any other purpose in the future, we will ask for your permission first, and update this privacy policy accordingly.