At bugzbagz, we promise our products will be as impressive as they appear on our website.  Customer satisfaction is important to us, so if you received your bag damaged within 30 days of receiving it, we’ll be happy for you to return the item reply paid for either a replacement item or a refund.  We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.  If you wish to return an item, please email support@bugzbagz.com for instructions on how to proceed, including details of our reply paid address.  Typically refunds take up to 2 weeks to be processed once product have been received.

Customers will not be eligible for a refund or replacement of personalised or customised products :

• where errors occur from a typing error you may have made on the internet;
• for defaults that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different.  So please ensure spelling is checked before an order is completed.

Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.